LIVE BIRD SHIPPING POLICY
At Feathers N Friends Exotics, we want every bird to arrive safely and every customer to have a positive experience. We carefully coordinate shipping arrangements to help our feathered friends reach their new homes as safely and comfortably as possible.
We are a family-owned pet store in Los Angeles, California, and we appreciate the trust you place in us when purchasing a bird from our family business.
1. Shipping Options
We offer the following shipping options, depending on the bird species, destination, availability, and applicable transportation requirements.
Airline Shipping — Airport to Airport
Birds may be shipped through an approved airline service to a designated airport near the buyer. The buyer is responsible for arranging pickup at the destination airport and collecting the bird promptly once it is available.
USPS Priority Express
USPS Priority Express may be available for eligible shipments, subject to applicable postal regulations, carrier acceptance, and the bird species involved. Availability must be confirmed before the order is finalized.
Shipping methods are not available for every species or destination. We will confirm the appropriate option before shipment.
2. Shipping Costs
Shipping charges depend on the shipping method, destination, bird species, carrier fees, and required transportation arrangements.
All shipping and handling costs will be communicated to the buyer before shipment. Please confirm the total shipping cost before completing your purchase.
3. Preparing for Delivery
Before your bird is shipped, please make sure that:
- Your name, phone number, email address, and shipping information are correct.
- You are available to receive or collect the bird when it arrives.
- You have a suitable cage, food, clean water, and a safe environment ready.
- You can provide appropriate care immediately after arrival.
For airport-to-airport shipments, please bring any identification or documentation required by the airline when collecting your bird.
4. Shipping Delays and Transportation
Although we make every reasonable effort to coordinate shipping carefully, delays may occur due to weather, airline schedules, carrier operations, or circumstances beyond our control.
We will communicate important shipping updates when information is available. Please remain reachable by phone during the shipping process.
5. Live Arrival Guarantee
We provide a live arrival guarantee for shipped birds, subject to the terms of our Health Guarantee.
If your bird arrives deceased, contact Feathers N Friends Exotics within 24 hours of delivery and provide clear photographs and any documentation reasonably requested to verify the claim.
For complete details about reporting concerns, veterinary care, and applicable remedies, please review our Health Guarantee page.
6. Buyer Responsibilities
The buyer is responsible for providing accurate contact and shipping information, collecting the bird promptly, and providing appropriate care after delivery or pickup.
Please research your chosen bird’s dietary requirements, temperament, housing needs, and expected lifespan before placing your order.
7. Contact Us
If you have questions about bird availability, shipping methods, or delivery arrangements, please contact us before placing your order.
Feathers N Friends Exotics
Los Angeles, California
Phone: (323) 671-0478
Website: https://feathersnfriends.net/
Thank you for choosing our family-owned business. We appreciate your support and look forward to helping you welcome your new feathered companion home.