Q: WHERE ARE WE LOCATED?
A: We are located in Los Angeles, CA and ship from, LAX.
Q: WHAT ARE YOUR HOURS OF OPERATION?
A: We are available by email or Live Chat 5 days a week. Customer support line IS currently open from 12 am to 6:30 pm PST. You can also leave us a message and we will get back to you as soon as possible. Our phone number is 323-408-3629
Q: WHAT DOES “BACK-ORDER” MEAN?
A: When a bird is on a “Back-Order” status, it means that we are awaiting new stock of that particular bird or item. Delivery times vary and can be anywhere from 2 to 8 weeks or more, sometimes longer depending on the type of bird. Estimated arrival dates will be posted if known. Please be patient with delivery on back-ordered birds – they will be shipped as soon as they’re ready.
Q: I DON’T SEE AN OPTION FOR MALE OR FEMALE. WHY?
A: If no gender option is displayed , this is an indication that sex is not easy to determine. If you prefer a certain gender, you can indicate this in the comments section of your order. We will do our best to accommodate any gender requests.
Q: HOW MANY BIRDS CAN FIT IN A SHIPPING BOX?
A: An Airline shipping container can accommodate approximately 2 to 25 small birds.
Q: HOW LONG DOES IT TAKE MY BIRDS TO ARRIVE AFTER THEY ARE SHIPPED?
A: Commercial Air details are sent via email once a flight is scheduled so you’ll know when they are scheduled to arrive. Also a flight number and AWB will be issued. Shipping can take from 3 to 7 working days.