FAQS

Q:  WHERE ARE YOU LOCATED?

A:  We are located in Los Angeles, CA and ship from, LAX.

 

Q: WHAT ARE YOUR HOURS OF OPERATION?

A: We are available by email through Live Chat 24 Hrs a day, 7 days a week. Customer support line IS currently open from 12 am to 6:30 pm PST. You can also leave us a message and we will get back to you as soon as possible. Our phone number is 323-671-0478

 

Q:  WHAT DOES “BACK-ORDER” MEAN?

A:  When a bird is on a “Back-Order” status, it means that we are awaiting new stock of that particular bird or item. Delivery times vary and can be anywhere from 2 to 8 weeks or more, sometimes longer depending on the type of bird. Estimated arrival dates will be posted if known. Please be patient with delivery on back-ordered birds – they will be shipped as soon as they’re ready.

 

Q:  I DON’T SEE AN OPTION FOR MALE OR FEMALE. WHY?

A:  If no gender option is displayed , this is an indication that sex is not easy to determine. If you prefer a certain gender, you can indicate this in the comments section of your order. We will do our best to accommodate any gender requests.

 

Q: HOW MANY BIRDS CAN FIT IN A SHIPPING BOX?

A:  An Airline shipping container can accommodate approximately 2 to 25  small birds.

 

Q:  HOW LONG DOES IT TAKE MY BIRDS TO ARRIVE AFTER THEY ARE SHIPPED?

A: Commercial Air details are sent via email once a flight is scheduled so you’ll know when they are scheduled to arrive. Also a flight number and AWB will be issued.